Política de reembolso

THE AVAM COMPANY strives to provide the best quality product. If you feel THE AVAM COMPANY is not working for you, all you need to do is return the unopened product along with the details of the purchase.

Please note: Orders once placed cannot be cancelled.

The request for exchange or refund should be lodged within 5 days after delivery. The exchange or return will take place only if there is an uncut/ non edited  package opening video.

We request our customers to make an opening video of  parcels as guided by our shipping partners to ensure if there is any damage due to mishandling. After reviewing the package opening videos our quality team makes a decision on the refund or exchange. Once the decision has been made we create a return for the parcel and once we receive the returned product we either send another item or we refund the amount to the customer as requested. We process all returns within 7-10 working days after the return package has been recieved.

Returns Instructions:

Please follow the following instructions in order for us to process your return in a seamless manner.

  1. Please ensure you inform us about the return along with the reason for return. You need to tell us in writing in order for us to be able to make the refund.
  2. THE AVAM COMPANY will not be held responsible for any delay in delivery from your end. Ensure you use a reliable courier service to send the product back to us. Always provide us with the shipment details via email.
  3. It is essential for you to ensure the product is not damaged during courier. Damaged boxes will not be refunded or taken back.
  4. Do not forget to mention your complete billing address, name, order number and contact number on the label while returning the product.

Address: 

THE AVAM COMPANY

H-108, Sector - 63, Noida - 201301, Uttar Pradesh, India

  1. You can reach us at theavamcompany@gmail.com with our customer service agents in case you need further assistance.

Credit card refunds will take about 14 working days and debit card refunds will take 30 working days to get processed.

THE AVAM COMPANY reserves the right to deny any customer a refund or exchange of products.

Please Note: THE AVAM COMPANY might have to cancel certain orders which are out of reach or difficult to ship. THE AVAM COMPANY reserves the right, to refuse/ cancel / deny any order for any reason. THE AVAM COMPANY reserves its rights to cancel orders due to limitations on quantities of products available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department. THE AVAM COMPANY will get in touch with customers who might face any of the above mentioned problems. In case the amount has been deducted from a credit card, the mentioned amount will be refunded. THE AVAM COMPANY reserves the right to ask for proof of identification of the customer at the time of delivery. Failure to provide the same, can lead to cancellation of the order.

Please follow the instructions below to get your refund.

Email our customer care at theavamcompany@gmail.com and request for a return number.

Note** – We do NOT accept any returns that are sent to us directly. You need a return number for the payment to be processed.

Please mention your full address while returning the product.

Please feel free to write to us for any queries or suggestions – we love to hear from you.

Please note: Shipping and handling charges will NOT be refunded.